FAQ

HOW TO PLACE AN ORDER? Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT? We accept credit cards, debit cards.

HOW SAFE IS MY PERSONAL INFORMATION? Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK? We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. Once your order is placed, it then goes into production. Processing times can vary usually between 1-3 days and once production and quality control are complete, your order will ship out. 
Please be aware, due to the amount of holiday purchases, order processing can take an extended amount of time, usually 3-7 days.

We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping & delivery page.

CAN I CANCEL AN ORDER?* Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.

WHAT IS YOUR RETURN POLICY? We have a 30-day return policy, so there is no need for you to worry. All we ask is that you send the items back to us in a package similar to the original one, and make sure that the merchandise is in the same condition. Please note that return labels are not included with your order. You will be responsible for covering the shipping costs associated with the return. We recommend using a trackable shipping service to ensure that the item reaches us safely.